Support

How do I cancel my subscription?

You can cancel your subscription at any time through your app store account settings:

• iOS: Go to Settings > Apple ID > Subscriptions > Hypnova > Cancel Subscription
• Android: Open Google Play Store > Menu > Subscriptions > Hypnova > Cancel

How does the AI personalization work?

Our AI system analyzes your wellness goals, preferences, and session history to create customized hypnosis experiences. The more you use the app, the better it becomes at tailoring content specifically for you.

Is my data secure?

Yes, we take data security seriously. All your information is encrypted and stored on secure servers. We never record or store audio from your sessions. For more details, please review our Privacy Policy.

Can I use Hypnova offline?

Once you've downloaded sessions to your device, you can listen to them offline. However, creating new AI-generated sessions requires an internet connection.

What if I'm not seeing results?

Hypnosis effectiveness varies by individual. We recommend:

• Using the app consistently for at least 2-3 weeks
• Finding a quiet, comfortable environment for sessions
• Being open and receptive to the experience
• Trying different session types to find what works best for you

How do I restore my purchase on a new device?

Your subscription is tied to your app store account. Simply log in with the same Apple ID or Google account on your new device and your subscription will be automatically restored.

App won't load or crashes

1. Force close the app and reopen it
2. Restart your device
3. Check for app updates in your app store
4. Ensure you have a stable internet connection
5. Free up device storage space

Audio issues

1. Check your device volume settings
2. Ensure headphones are properly connected
3. Try switching between speakers and headphones
4. Close other audio apps that might interfere
5. Restart the app

Subscription not working

1. Verify your subscription is active in your app store account
2. Log out and log back into the app
3. Check if payment method is valid and up to date
4. Contact your app store support if payment was declined